Calls and analytics8 min
Before you start
- At least one completed or test call
- The workspace role required to view transcripts and recordings
1
Open Post-call actions
Open the calls view and select the call, campaign, or time period you need to inspect.
2
Configure the required details
Filter by status, agent, provider, outcome, language, or campaign to isolate the signal.
3
Test and verify
Review transcript, recording, timing, and post-call actions before changing production flows.
Troubleshooting
- If a transcript is incomplete, compare provider timing and recording availability for the call.
- If an outcome is missing, inspect post-call action delivery and retry status.